Video editor

The video editor provides effortless content creation giving training managers all the necessary tools to record and edit a great training video.

iAuditor web app

In order to comply with my non-disclosure agreement, I have omitted and obfuscated confidential information. All information presented here is my own and does not necessarily reflect the views of SafetyCulture (SC).

Understanding the problem

Analytics revealed low customer engagement on video creation. The number of videos that have been created by customers were lower than we expected and most of them had been shot and edited outside our app. To understand why, we conducted 2 customer visits and talked to 5 customers over the phone.

Customer visit
Customer visit (Shadowing)

Our investigation revealed that there were a number of limitations to the current video editor experience that stoped people from being able to get up and running quickly and also from being able to work as a power user. Some of these limitations came from the fact that the interface for recording and editing videos were tied together.

Other limitations included:

  • inability to do basic edits (trim, clip reordering and voice over)

  • lack of notification that recording has started

  • no ability to save and come back to editing later

  • no ability to use existing clips or videos

  • not available on the web app

  • no sync functionality for video projects.

Defining the scope

Once we identified the customer needs we presented the key findings to the rest of the team. Then, we discussed the project goal and success indicator.

  • Goal: increase the number of lessons created. The lessons must had a video with 2 or more clips and longer than 30 seconds.

  • Success indicator: reduce the average time from sign-up to video created from 4.5 days to 2 days and increase the average video created per week by 3x.

The project scope included:

  • provide basic video editing tools including trim, rearragne clips and voice over

  • provide visual and audio notification that recording has started

  • allow user to import existing videos to the video editor.

We decided to tackle the requirements that had the highest impact on the overall customer experience in an attempt to increase early adoption and to give power users basic recording and edit tools to succeed.

Exploring potential solutions

Additionally to the customer visits and interviews we did a competitor analysis on video editors (web and native) including: Rush, iMovie, Adobe Clips, Google Photos, Spark Video, Jumprope and VoiceOver.

Competitor analysis
Competitor analysis

Then, we mapped out the full workflow for the video editor.

Workflow
Video editor workflow

I prototyped 3 concepts of the video editor (mobile), exploring different ways to import existing videos, record new videos, trim and add voice over.

Ideation
Ideation

Then, I tested the 3 concepts with an experienced video editor. The purpose of this user testing was to identify pros and cons of the different options.

Ideation
Ideation

After that, I ran a feedback session with the team to present the prototypes and the user testing results. The team pointed out the development challenges and suggested different options to go around that.

High fidelity prototype
High fidelity prototypes

The best concept was then refined and I did two usability tests with other video editors to validate the selected concept. This time I talked to another experienced editor and a video enthusiast. The user testings didn't reveal any major problems and gave confidence that we were on the right track.

After another round of iterations I had a meeting with our QA to identify edge cases. Once the video editor (mobile version) was ready to be built, I prototyped the web version keeping the same functionality and a similar experience. I did another round of usability tests with the same editors I had previously talked to test the web version. The results were positive and minor updates were made.

Delivering final solution

The new video editor was released in 12 November 2019 on Google Play and App Store. By 25 November 2019 the number of videos created increased by 3.5x and the average time from sign-up to video created was 2 days.

The improvements over the old video editor includes:

  • Trim clips: users can fine tune clips and easily remove unwanted content

  • Voiceover: users can add narration to their lessons after the editing is done

  • Rearragne clips: users can change the order of the clips anytime by tapping and holding on video clip they'd like to move

  • Notifications: users have now visual and audio notifications do indicate when a clip or voice-over are about to be recorded

  • Import from camera roll: users are now free to film activities as they happen, then turn them into lessons later.

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Video editor outputs